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Type:  
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02/10/2020
Personal Services
Care Manager
Little Rock, AR
Description:  

The Care Manager is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in homecare” experience and handles administrative office tasks. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS

Answers telephone, takes inquiries or messages in an upbeat, professional manner.

Interviews, screens, and tests all applicants and provides a positive candidate experience. Assists with recruiting of caregivers.

Supervises associate hiring, orientations, in-services, disciplinary actions, etc.

Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation, and discipline.

Communicates continually with associates and clients to evaluate service.

Schedules and coordinates day to day activities of caregivers and ensures all active caregivers are in compliance within state guidelines.

Builds, updates and maintains caregiver files, certifications, in-services and changes in status.

Assists with sales, marketing, and public relations efforts.

Receives referrals and inquiries on the programs of this company.

Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.

Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all homecare associates.

Responds promptly and courteously to all clients’ calls.

Performs on-call coordinator duties and works shifts as needed.

Serves as liaison between associates, Client Relations Coordinator and Administrator.

Serves as a team player within an office environment.

Maintains professionalism and integrity in every interaction with caregivers and clients.

Ability to live the Right at Home brand vision, mission and values.

Ability to problem solve and make decisions in a fast-paced environment.

Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

High School graduate or equivalent with two years of business experience.

Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities.

Excellent telephone skills.

Knowledge of common medical terminology.

Able to work independently, demonstrating sound judgment.

Be available as required for on-call duty outside of normal office hours.

 
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